CHIKO provides custom digital services. Because each project reserves production time and is created to the client’s instructions, refunds depend on the stage and circumstances of the work.
Before work begins
If the client cancels before production starts, a refund may be issued for the amount paid, less any non-refundable transaction fees or specifically agreed setup costs.
After work begins
Once work has started, payments covering completed work and reserved production time are generally non-refundable. If a project is cancelled, CHIKO will explain the work completed and, where appropriate, return any unused portion of the payment.
Completed and approved work
No refund is available after final deliverables have been approved, transferred or used. Minor issues within the agreed scope should first be reported so CHIKO has a reasonable opportunity to correct them.
How to request a review
Email chikouplata@gmail.com with your name, project description, payment date and reason for the request. Requests are reviewed individually and answered as soon as reasonably possible.
Payment disputes
Please contact us before opening a payment dispute. We will make a good-faith effort to review the project record and resolve valid concerns directly.